STORE POLICY
At Silly Stacks, our customers are at the heart of everything we do. We are dedicated to providing you with the best shopping experience, from the moment you place your order to the moment you receive and enjoy your jewellery. Our customer care team is here to assist you with any queries, concerns, or feedback to ensure you are completely satisfied.
Contact Us:
For any questions or assistance, please feel free to reach out to our customer care team: -
Email: hello.sillystacks@gmail.com
Phone: +91 9619032292
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
You can also reach us via our Contact Us page on our website.
Response Time:
We aim to respond to all customer inquiries within 24-48 hours during business days. Please note that inquiries received on weekends or holidays may take longer to be addressed.
Order Inquiries:
If you have any questions regarding your order, such as delivery status, product information, please have your order number handy when contacting our customer care team. This will help us assist you more efficiently.
Damaged or Incorrect Items:
In the unlikely event that you receive a damaged or incorrect item, please contact us immediately at hello.sillystacks@gmail.com / +91 9619032292 with the following details: -Your order number- Photos of the damaged or incorrect item We will resolve the issue by either arranging a replacement.
Customer Satisfaction:
Your satisfaction is our priority. If you are unhappy with your experience for any reason, please let us know. We are always here to listen to your feedback and address any concerns.
Product Availability:
While we strive to keep our entire collection available, certain items may occasionally go out of stock. If an item you ordered becomes unavailable, our team will notify you promptly and offer a refund or an alternative solution.
PRIVACY & SAFETY
At Silly Stacks, we are committed to protecting your privacy and ensuring the safety of your personal information. Any data you share with us, including your name, contact details, and payment information, is treated with strict confidentiality and is used solely for processing your orders and enhancing your shopping experience. We use secure encryption technology to protect your transactions and safeguard your information from unauthorized access. Your personal details are never shared with third parties without your explicit consent. For any concerns regarding privacy or safety, please reach out to us at hello.sillystacks@gmail.com
WHOLESALE INQUIRIES
Interested in stocking Silly Stacks jewellery in your store? We offer exclusive wholesale opportunities for businesses looking to carry our unique collection.
How to Apply:
If you would like to become a wholesale partner, please contact us at:
Email: hello.sillystacks@gmail.com
Phone: +91 9619032292
Subject Line: Wholesale Inquiry
In your inquiry, please provide the following details:
Business Name
Location
Website or Social Media Links
Brief Description of Your Business
Why Partner with Us?
High-Quality Jewellery:
All our pieces are 18K gold plated, made from premium pure brass, and hypoallergenic.
Attractive Pricing:
Competitive wholesale rates and bulk order discounts.
Custom Orders:
We offer the flexibility to create custom collections tailored to your clientele.
We look forward to collaborating with you!
PAYMENT METHODS
- Credit / Debit Cards
- UPI